Negotiation Skills for Human Resource and Industrial Relations Professionals
1 Day In-House Workshop Only/ $3000
This course will instruct you on understanding the common negotiation tactics and learning how to deal with them.
Programme Objective
- Know what is negotiation and why negotiation
- Understand the negotiation challenges
- Understand the negotiation focus – positions or interests
- Know what are the negotiation matters
- Appreciate the difference between distributive negotiation and integrative negotiation
- Understand that negotiator’s agenda and context shape the negotiation
- Know the negotiation process model
- Understand and learn the fundamental skills to be an effective negotiator
- Learn to deal with emotions and build relationships
- Understand each phase of the negotiation process and learn the techniques to be used:
- Preparation
- Stating and advancing your interests
- Listening to their interests
- Weakening their case
- Inventing options
- Settlement
- Learn how to handle impasse and deadlock in negotiation
- Understand the common negotiation tactics and learn how to deal with them
Programme Outline
1. What is negotiation and why negotiation
- What is negotiation?
- What is not negotiation?
- Why negotiation?
2. Your negotiation challenges
- What are the typical matters that you deal with and challenges that you encounter in negotiation?
3. Negotiation focus
- Position bargaining
- Interest bargaining
- Their differences and how are they related
- What is the “why” for a position?
4. Negotiation matters
- Interest issues
- Principle (right) issues
- Their characteristics and likely negotiation approach
5. Negotiation types
- Distributive negotiation
- Integrative negotiation
- Their differences and approach to deal with them
6. Negotiator’s agenda and context
- What could be the agendas and context?
- Examples on how a negotiator’s agenda or context could affect the negotiation
- Importance of understanding a negotiator’s agenda and context
7. Negotiation process model
- Seeing the negotiation and process holistically
8. Fundamental skills
- Master self
- Master your story
- Listen to understand
- Communicate to be understood
- Think and analyse critically
9. Negotiation essentials
- Dealing with emotion – separate people from issues and deal with emotions first
- Building and sustaining relationships – importance of relationships, how to build and sustain relationships
10. Negotiation phases
- Preparation
- Stating and advancing your interests
- Listening to their interests
- Weakening their case
- Inventing options
- Settlement
11. Dealing with an impasse or deadlock in negotiation
- What do you do when you hit an impasse or deadlock?
- Escalation process
12. Negotiation tactics
- Common negotiation tactics
- Dealing with someone who always says “No”
- Dealing with someone who claims to have no authority
- Dealing with a tough negotiator
- Dealing with a “soft: negotiator
- Dealing with someone who cherry picks
Target Audience
- Directors, managers and executives who have to deal with human resource and industrial relations matters and influence and negotiate with others.
Training Methodology
Lecture and case study. Many real life practical examples will be shared. These examples cover different human resource and industrial relations issues.
Programme Facilitator
Loh Oun Hean spent 30 years in Ministry of Manpower, Maybank, Singapore Airlines and Deloitte Southeast Asia holding senior positions in human resource, industrial relations, consumer and commercial banking, corporate planning and general management.
