Advance Interviewing Skills for Audit and Investigation
1 Day/ $450
This course will equip participants with advance interview skills for obtain sensitive information, such as a confession to wrongdoing or fraud, from interviewee who have reason to conceal them.
Programme Objective
In the course of their work, professionals such as auditors, fraud examiner, HR and Finance practitioners often need to elicit information from others. Occasionally, they may encounter concealment of information such as wrongdoing, fraud or lies. They need to ascertain whether certain act or wrongdoing were done with intention, and hence a fraud. During such process, the interviewer would need to have the skills to convince interviewee to tell the whole truth. Various strategies, logical reasoning, questioning skills and psychological techniques can be deployed by the interviewer to assist interviewee find the best available option. With proper training and practicing, we can seek out the truth professionally and confidently from people who have reasons to hide. This course will equip participants with advance interview skills for obtain sensitive information, such as a confession to wrongdoing or fraud, from interviewee who have reason to conceal them. Participants will be exposed to real-life case studies and videos in actual scenarios and investigative interviewing cases. At the end of this course, participants will also acquire techniques in formulating loaded question to elicit the truth.
Upon completion of the course, the participants will: • Acquire the necessary skills to seek out truth from interviewee • Understand legal aspect of investigative interview • Able to apply psychology method in conducting truth seeking interview • Confidence in applying the perception creation • Able to apply OPENS methodology for organized approach in truth seeking interview
Programme Outline
Overview of Truth Seeking Interview • What it is & What it is not • Type of interviews in auditing • Why auditor love and hate interview
Commonly Practice Model • The Ried Techniques • Wicklander – Zulawski Techniques • Cognitive Interview Techniques • Behavior Analysis Techniques
OPENS the Pandora – Getting the Truth • Opening Heart • Persuading Pitch • Ending Resistance • Narrowing Choices • Sealing the Deal
Handling the Mind Perception/ Psychology • Gain and Pain Analysis • Planting Virus • Keeping ST Thinking Mode • How the lawyer does it? - Cross Examination • Conditioning Statement • Asking Loaded Questions
Building Perception, Allowing Rationalization • Perception builder, • Rationalization process
Handling Practical Situation in Admission Seeking Interview • Show me what you get • I want my lawyer • What is this all about? • I forget!
Legal, Strategies, Psychologies and Bias of interviewing • Risk to organization & interviewer • Strategies to deploy • Behavioral Science & Psychologies to leverage • Biases and Blind spot to avoid
Profile and Skills of Successful interviewer • 2 mins tips to be a confident interviewer • Skills and Profile to have
Interview Memo, Confession Letter, or other Recording • Examples, Do, and Don’t • What if he does not sign? • Understand the basic law on Testimonial Evidence • Recording – tell or not to tell?
Target Audience
- CFO, Finance Manager, Accountant
- Procurement, HR managers
- Internal auditor, Audit manager, audit directors
- Control and compliance officers, Risk manager
- Forensic auditor, Loss prevention and fraud prevention officer
- External auditors, Regulatory agency staff
Training Methodology
Presentation, group discussion, case study. Multimedia and template sharing
Programme Facilitator
Kent Hoh is a prolific trainer in audit, fraud investigation, corporate governance and personal effectiveness. Kent Hoh has wide ranging experience in leading compliance and audit functions in Asia Pacific as well as forensic investigation team globally.
